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Accessibility Statement

This website is run by TheHill. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, text size and fonts
  • zoom in up to 200% without loss of most content or functionality
  • navigate the website using just a keyboard
  • listen to the website using a screen reader

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email: connect@thehilloxford.org
  • call: 01865 572875
  • write to us: TheHill, Osler Lodge, The John Radcliffe Hospital, Headley Way, Headington, Oxford OX3 9DU

We’ll consider your request and get back to you in 7 days.

If you can’t view the map on our ‘contact us’ page, call or email us for directions:

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, please contact Rhiannon Lassiter, Head of Marketing, or any other member of TheHill team:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We are happy to respond by email to people who are D/deaf, hearing impaired or have a speech impediment.

If you contact us before your visit we can arrange to meet in a room with audio induction loops or organise a British Sign Language (BSL) interpreter.

Find out how to contact us

Technical information about this website’s accessibility

TheHill is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

Text resize

Not all text will resize and some functionality may be lost when resizing to 200% or above on smaller screen resolutions. This does not meet WCAG 2.1 success criteria 1.4.4 Resize text and 1.4.10 Reflow. We are working to fix this.

Content that’s not within the scope of the accessibility regulations

We embed content from Google Maps and Twitter on this website. This is exempt from the accessibility regulations as it is third-party content that is not funded, developed by or under the control of TheHill.

How we tested this website

This website was last tested on 16 September 2019. The test was carried out by Oxford University Hospitals NHS Foundation Trust Information Management and Technology Web Team.

All pages were tested.

About this statement

This statement was prepared on 19 September 2019. It was last updated on 03 October 2019.

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